Shipping policy

Cannabites Shipping Policy

Last Updated: 2 June 2026

Thank you for shopping with Cannabites. We are committed to ensuring your order is processed and delivered as efficiently and securely as possible. Please read our shipping policy carefully before placing an order.

1. Delivery Areas

Cannabites currently delivers to eligible addresses within South Africa only.

Delivery availability may vary depending on local regulations, courier coverage, and serviceability of the delivery address provided.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, or peak seasons, processing times may be extended.

3. Delivery Timeframes

Estimated delivery times are as follows:

Region

Estimated Delivery Time

Major Metropolitan Areas

2–5 Business Days

Regional Areas

3–7 Business Days

Remote Areas

5–10 Business Days

Delivery estimates are provided as a guideline and cannot be guaranteed.

4. Shipping Fees

Shipping costs are calculated during checkout based on:

Delivery location

Order size and weight

Selected delivery method

Cannabites may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be displayed on the website.

5. Age Verification

Certain products sold by Cannabites may only be purchased by individuals who are 18 years of age or older.

By placing an order, you confirm that you meet the legal age requirements applicable in South Africa.

Cannabites reserves the right to request age verification before dispatching an order and/or upon delivery.

6. Delivery Requirements

Customers are responsible for:

Providing accurate delivery information.

Ensuring someone is available to receive the parcel during delivery hours.

Supplying any additional information required by the courier.

Cannabites is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

7. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking updates are provided directly by the courier partner.

8. Delayed Deliveries

While we strive to meet all delivery estimates, delays may occur due to:

Weather conditions

Public holidays

High parcel volumes

Transport disruptions

Circumstances beyond our reasonable control

Cannabites will not be held liable for delays caused by third-party courier services.

9. Damaged or Missing Parcels

If your order arrives damaged or appears incomplete:

Notify Cannabites within 48 hours of delivery.

Provide photographs of the package and contents.

Retain all original packaging materials.

We will investigate the matter with the courier and work towards a suitable resolution.

10. Undeliverable Packages

Orders returned to Cannabites due to:

Incorrect delivery information

Failure to collect the parcel

Repeated unsuccessful delivery attempts

may incur additional shipping charges before re-dispatch.

11. Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the nominated address.

Ownership of products remains with Cannabites until full payment has been received.

12. Compliance with South African Law

Cannabites operates in accordance with applicable South African laws and regulations. Customers are responsible for ensuring that products ordered may legally be received and possessed at their delivery location.

13. Contact Us

For any shipping-related enquiries, please contact:

Cannabites Customer Support

Email: support@cannabites.co.za

Website: cannabites.co.za

Please Note: Delivery timeframes are estimates only and may vary depending on courier performance, weather conditions, and regional accessibility. Cannabites reserves the right to amend this Shipping Policy at any time without prior notice.

This template is intended as a general